Wyeth Pharmaceuticals Human Resources Portal All Case Studies
Applying sensibility to configuration to make ERP software intuitive
The Challenge
Wyeth had deployed an SAP product that was to enable self-service among more than 29,000 employees. But barriers to usability resulted in heightened calls to HR personnel.
The Electronic Ink Solution
Electronic Ink’s analysis of the existing system discovered language was the biggest challenge to users navigating the interface. Employees couldn’t understand the technical terms used — like “remuneration”. That made simple searches impossible and generated a spike in calls to HR personnel for assistance. By applying sensible changes like streamlined taxonomy — for example, changing “remuneration” to a term that people use everyday like “paycheck” – Electronic Ink’s redesign significantly increased the portal’s functionality.
Net Result and Impact
The new HR portal created a 65 percent improvement in task completion.