Oppenheimer Funds Customer Portal All Case Studies
Driving — and keeping — callers on the web for support
The Challenge
Oppenheimer Funds wanted to improve its secure Web–based Financial Advisor Center and reduce calls to customer support.
The Electronic Ink Solution
Electronic Ink designed and developed a rich internet application that allowed the site to pull content from existing application servers and integrate the additional content, features, and subsections that became necessary as Oppenheimer Funds’ customer offerings grew.
Net Result and Impact
Calls to customer support decreased by more than 40 percent.
