911 Emergency Response
The tool to support the 911 emergency response call center worker needs to instill confidence, ensure accuracy, and speed the worker through their tasks. We achieved all of this and more - even seeing our design hang in New York’s Museum of Modern Art!
911 Emergency Response Operator
Research driven design
Electronic Ink worked closely with our client’s product managers and technologists to understand equally the nature of the emergency response business and the technology that supports this work. Our researchers pulled up seats next to call center operators and became familiar with the the job: one person helping another in distress.
Often with minimal training, operators need to remain calm, instill confidence in the caller and quickly and accurately deploy resources to the crisis. There is no room for mistake. Electronic Ink’s team of designers, researchers and technologists worked iteratively with client stakeholders to evolve a product design that was at the same time sensative to the end user’s needs, a comprehensive reflection of business requirements and feasible within the planned technology platform.
Command Center application
The groundbreaking interface addresses one of the biggest issues facing 911 dispatchers – communications interoperability, an easy way for police, fire, EMS, and others to communicate over radio.
911 Application Showcased
Museum of Modern Art in New York, senior curator Paola Antonelli picked Electronic Ink's redesign of the 911 system user interface for the exhibit Talk to Me: Design and the Communication between People and Objects.