Records management is emerging as a hot-button issue as enterprise businesses struggle with the exponential growth of data — estimated to increase 4300% annually by 2020.
It is more important than ever for companies to have a strong records and information management (RIM) program in place, but RIM professionals often face a steep hill to climb when implementing or modifying related systems and processes. It can be difficult, for example, to secure executive sponsorship, get buy-in from employees at all levels of the company, and ensure program adoption.
In an article published in ARMA International’s Information Management magazine this month, Melissa Dederer, IGP, CRM and Electronic Ink’s Aaron Swan address these challenges and highlight three change management elements to ensure the successful implementation of a RIM program:
1. Selling Change to Power Employees: Key stakeholders — owners, executives, managers — need to know the financial risks of improper records management and understand the benefits of having a proper program in place.
2. Selling Change to Knowledge Workers: Full adoption of a RIM program depends on getting buy-in from end users and engaging them throughout the implementation process.
3. Taking into Account Human Behavior: To avoid the risk of unintended workarounds that undermine success, RIM professionals must understand the needs and behaviors of the people they expect to adopt their systems and processes.
To illustrate this human-centered approach to RIM-program implementation, the authors highlight recent Electronic Ink work with a global investment firm — evaluating back-office processes, uncovering hidden risks, and designing a global application — to eliminate rogue application data.
Comparison of current- and future-state workflows