They’re Not Investors,
They’re Consumers
You've heard it before, but I will say it again. Millennials are different. They demand new ways of consuming your products and services, interacting with your brand, and expect a seamless experience across all channels.
The 'Edge' of New Computing
– and What It Means for CX
Consider these three scenarios - in California, a project is underway that will enable traffic lights to integrate with connected vehicles, thereby freeing people from having to wait in their cars at empty intersections.
Get Into Your Customer’s Head
Who is Your Customer? Understanding your customers is an ongoing process that takes discipline and patience. Far too many companies either don’t do it, don’t dive deep enough in the exploration, or do it so sporadically that they can not track trends in sentiment, need, or desire.
