It is more important than ever for companies to have a strong records and information management (RIM) program in place, but RIM professionals often face a steep hill to climb when implementing or modifying related systems and processes. Electronic Ink’s Aaron Swan explores these issues and shares three change management elements to ensure the successful implementation of a RIM program.
Electronic Ink recently welcomed James Moustafellos to the team as our new design practice lead. In this role, James will be responsible for leading the application of design at an organizational level, including oversight of design methodologies and tools, to achieve successful outcomes for our clients. We sat down with him to discuss his design background, influences and perspective.
Too often, software is “designed” by professionals who have little information about the users of their products and no experience in prioritizing their needs or designing ways to satisfy them. The result is widespread confusion among those who use business software and intense frustration among the executives who approve its purchase.
Too often we craft siloed user experiences that don’t consider all of the interactions and devices in context. To make these elevator moments more meaningful we should create seamless mobile experiences that let users pick up from where they left off while working at their desk, and provide them with a way to plot out future desktop work.