This national insurance client was looking to enhance their claims strategy in order to improve the policy holder experience.
LiquidHub started by assessing their business value chain in order to identify weak spots in the client’s system. From this assessment, our business-oriented architecture experts developed a claims system strategy that reinvents claims as a business function.
We assisted the client to define measure KPIs for the success of this new function. New architecture and strategy increased both customer retention and satisfaction by easing the claims process.