Electronic Ink | Experience Clarity

Position: Project Manager

Electronic Ink is the leading design firm dedicated to creating and refining the experience for users interacting with digital products. From its offices in New York, Philadelphia, London and Raleigh, Electronic Ink improves the design and usability of software applications, enterprise software and browser–based applications.

Project/Practice Related Competencies

Project/Practice Management

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day–to–day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies our methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes our exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.

Project Accounting

• Tracks and reports team hours and expenses on a weekly basis.
• Manages project budget.
• Generates client project and expense invoices.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Analyzes project profitability, revenue, bill rates and utilization.

Career Path Core Competencies

Financial Management

• Understands basic revenue models and cost–to–completion projections and makes decisions accordingly.
• Understands our pricing model and billing procedures.
• Accurately forecasts revenue, profitability, bill rates and utilization.
• Assures project legal documents are completed and signed.

Business Development

• Identifies business development and “add–on” sales opportunities as they relate to a specific project.
• Reviews project scope and completes project budget and timing assessment for new business development efforts.
• Effectively conveys our message in both written and verbal business development discussions.

Communication

• Facilitates team and client meetings effectively.
• Holds regular status meetings with project team and client.
• Keeps project team well informed of project and client changes.
• Effectively communicates relevant project information to superiors.
• Coordinates and helps delivers engaging, informative, well–organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding

• Possesses working knowledge of Microsoft applications including Word, Excel, Project, Powerpoint, etc.
• Possesses general understanding in the areas of system design and application programming.
• Understands Internet, Intranet, and Extranet.
• Maintains awareness of new and emerging technologies and the potential application on client engagements.

Professional Qualities

Leadership

• Manages the development of team by ensuring, when possible, that project tasks are in line with each team member’s roles and responsibilities.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.

Teamwork

• Consistently acknowledges and appreciates each team member’s contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Keeps track of lessons learned and shares those lessons with team members.
• Mitigates team conflict and communication problems.
• Plans and facilitates regular team activities outside of the office.

Client Management

• Manages day–to–day client interaction.
• Sets and manages client expectations.
• Develops lasting relationships with client personnel that foster client ties.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Provides weekly status reports for client regarding project activities and financial reporting.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Builds a knowledge base of each client’s business, organization and objectives.

Organizational Responsibilities

Staff Development

• Participates in effective performance evaluations and mentors those with less experience through formal channels.
• Helps team members execute career development plans.
• Seeks and participates in development opportunities above and beyond training required by us.
• Trains other project managers through both formal and informal training programs.
• Encourages more junior project managers to take responsibility for their development within the company.
• Challenges fellow project managers to progress toward their professional development goals.

Internal Operations

• Suggests areas for improvement in internal processes along with possible solutions.
• Leads internal teams/task forces.
• Approves team members’ time and reports in a conscientious and timely manner.
• Complies with and helps to enforce standard policies and procedures.

Send cover letter and CV to hr@electronicink.com