Electronic Ink | Experience Clarity

Position: Customer Relationship Manager

Position Description

The Customer Relationship Manager is responsible for managing the overall relationship from a business perspective with Electronic Ink’s existing clients. This includes ensuring that project teams are achieving client objectives and delivering the highest quality of work. The Customer Relationship Manager is ultimately responsible for an existing client’s satisfactory experience with Electronic Ink and the continuation and growth of the relationship between Electronic Ink and the client.

This position requires exploring and understanding the individual client organization and identifying opportunity for expansion of the current relationship throughout the course of current project work. This can include additions to existing project scope and the identification of new projects within the client organization.

Understanding the hierarchy within existing client organizations and developing deep and broad relationships within them is essential. The Customer Relationship Manager must establish relationships with as many individuals as possible within the client organization to enhance the success of Electronic Ink’s relationship with the client. This interaction and rapport will provide Electronic Ink the ability for each existing client relationship to become and remain a long-term and profitable endeavor.

Roles and Responsibilities

• Serve as client partner/advocate from onset of project work
• Top-level ownership of existing client relationship
• Exist as a constant and steady voice outside the day-to-day project rhythm
• Continually educate client about Electronic Ink services and capabilities
• Ensure absolute client satisfaction through quality of interaction and performance from project teams
• Maintain a focus on the short-term project deliverables, concurrent with a firm understanding of client’s long-term goals
• Grow revenue within existing client relationships through frequent interaction and planning with client and internal project teams and Directors
• Facilitate the creation and approval of Statements of Work and Work Change Orders within existing client relationship
• Establish long-term, multi-project relationships with existing clients

Background / Experience

• BA/BS in IT, Communications or related field
• Minimum of three years of Account Management experience in IT or related fields
• The ability to successfully organize, prioritize and manage multiple client contacts in a self-driven environment is a must.
• Must be able to motivate and lead others in the definition, direction and execution of project initiatives.
• Effective problem-solving skills, specifically the ability to assess situations, evaluate options and define strategies as required.
• Strong written and verbal communication skills

Send cover letter and CV to hr@electronicink.com