Human-centered design can not only ensure the successful rollout of an enterprise system, but also effectively identify and solve problems within an existing system. But, what if the software itself could learn about an individual’s behavior and adapt accordingly following deployment?
Too often we craft siloed user experiences that don’t consider all of the interactions and devices in context. To make these elevator moments more meaningful we should create seamless mobile experiences that let users pick up from where they left off while working at their desk, and provide them with a way to plot out future desktop work.
Learn about the many applications of human-centered design within the business enterprise in this roundup of our most-read articles from the first quarter of 2016. We cover design systems, quantitative vs qualitative research, corporate innovation, project management best practices, employee workarounds and more.
An important benefit of human-centered design – also referred to as design thinking – is the ability to solve enterprise problems at greater speed and scale. The process of empathizing with your customers, rapid prototyping, and frequent testing can deliver a better end product and hasten speed to market.
Design research goes further than focus groups and surveys to understand the behaviors, needs and motivations of people inside the business enterprise. Watch a video to learn how design research not only focuses on what your employees and customers say they need but also delves into why they believe what they do.
In my recent article, Designing a Workplace Culture of Innovation, I identified four common pain points that stifle innovation in large companies. In part two of this series, I share how to apply human-centered design to the challenges of breaking down silos, improving collaboration and fostering a culture of innovation.
If you think that onboarding is only about getting your new hire a desk, a computer and compliance training you are missing the full story. Viewed through the lens of Maslow’s Hierarchy of Needs, successful onboarding begins by creating a sense of belonging and leads to the ultimate goal—a fully engaged and self-actualized associate that will contribute to the company for many years.
Your employees genuinely want to do the best possible job, but sometimes the very tools and technology intended to help them can actually get in the way. In order to get the job done, they will go to extraordinary lengths to bypass your carefully implemented systems and processes. Take a walk through your workspace. How many of these workarounds do you observe?
Microsoft Excel is the lifeblood of the business world and also the biggest problem for information management. In order to achieve adoption of your information management solution – and eliminate an over reliance on Excel – you need to understand what your people need and create or customize a system designed to meet those needs.