Electronic Ink is looking for Design Researchers available for project work starting immediately. Candidates local to the Philadelphia area are preferred.
The design researcher is responsible for research-related engagements, including gathering user requirements, analyzing research data and applying this information to the design process, validating the usability of the resulting products, writing reports and developing supporting artifacts.
Technical Skills and Responsibilities
- Demonstrate excellent time management skills including the ability to work simultaneously across several projects
- Follow all established research and consulting team procedures
- Effectively build professional relationships with colleagues and clients
- Demonstrate active listening skills during client and team interactions
- Contribute creative ideas to further the project work and direction of client projects
- Demonstrate flexibility in response to changing work requirements and situations
- Demonstrate professional approach to giving and receiving constructive feedback
- Take ownership of work completed, accepting and incorporating constructive feedback
- Use creativity and innovation to solve client problems
- Demonstrate the ability to travel, as needed
Consulting Skills and Responsibilities
Conduct field research tasks such as stakeholder interviews, contextual inquiries, user interviews, and workshops
- Conduct competitive and heuristic usability assessments
- Conduct usability tests, including eye tracking
- Analyze data, create reports, and deliver findings to clients and internal stakeholders
- Follow all established research team procedures
- Minimum of one year of experience in design research, including user research and testing
- Meaningful experience working in a consulting environment
- Excellent verbal and written communication skills
- Passion for user experience and an advocate for the user
- Master’s or doctorate (or equivalent experience) in human computer interaction, information science, information systems, communication, experimental psychology, human factors, anthropology, design, business analytics or a related field
About Electronic Ink
Twenty-five years ago Electronic Ink was formed as a design firm focused on helping software developers deliver more useful and usable software tools to workers. Doctors, nurses, traders, bureaucrats, 911 operators, railway workers and countless other professionals and employees have benefited from Electronic Ink’s involvement in the design and delivery of the software tools that run industry.
Today, our clients are still asking us to design the best systems for their workforce. And they are asking for more. Our design insights now inform the processes by which their organizations operate, the roles and responsibilities of their human capital, and provides a new, human-centered understanding of their business operations.
Twenty-five years ago there wasn’t a UX Design industry - we were inventing it. Today, we are leading design’s entry into consulting services that allow industry to extract greater value from, and provide a better environment for, the people who are their workforce.