WE FOCUS ON UNDERSTANDING PEOPLE WORKING WITHIN INDUSTRY
We're creative, collaborative problem solvers — design thinkers from an array of disciplines. Our team of anthropologists, psychologists and designers help Fortune 500 companies around the world improve the design and usability of their business processes, enterprise software and customer and employee experiences.
DRIVING RESULTS THROUGH HUMAN-CENTERED DESIGN SINCE 1990
For over 25 years, Electronic Ink has used human-centered design to understand human behavior, needs and requirements within business. Our roots are in user-experience design and early on we set the industry standards:
- IBM's 1st graphical operating system — OS/2
- 1st touchscreen ATMs
- 1st electronic medical record with a graphical user interface
Now, we help our clients tackle critical business challenges through operational modeling, process improvement and system optimization. Together we’re achieving impressive results:
- 87% reduction in time spent on data entry at a top 10 hospital
- $8-10 million in annual savings through call center improvements at a Fortune 50 company
- Zero training needed to deploy a global application at a top 5 investment firm
Excel Spreadsheets are the duct tape of the business enterprise.
-Harold Hambrose, Founder & CEO, Electronic Ink
The team have worked extremely long hours and shown a level of commitment above and beyond that expected. I am very proud to be part of such a team and feel privileged to work amongst such dedicated individuals...Well done and congratulations
-Sr. Principal Engagement Manager, Microsoft Consulting Services
I've reached a state of diminishing returns on the process and technology investments I've made. What I'm missing is better understanding of the people in the middle.
-CIO, Financial Services
For the first time I can actually see what is going on here. I’m not letting this picture out of my sight.
-EVP, Wealth Management